The event which was held at DIMO 800 in the presence of the Insurance Assessors, Engineers and General Managers of the leading Insurance Companies in Sri Lanka, was facilitated by Andreas Roehl, Senior Accident Management Specialist from Daimler AG.
Centering on in-depth discussions over safety features, standards for repair, training and certifications needed in addition to solutions for the complex challenges associated with Accident Management, the workshop focused on working together with insurance companies to reach an even higher level of customer satisfaction.
The event was equally utilised as a platform to educate Insurance Companies about Accident Care in general, focusing on "The Mercedes Way", giving them a firsthand experience regarding the detailed Body & Paint Repair Process with expertise, special tools and equipment, systems and trained technicians to repair the damaged vehicle back to ‘5 Star’ Safety and Quality when back on road. The participants received a theoretical and practical insight on the in-depth topics.
Andreas pointed out the importance of why Mercedes-Benz owners should patronise authorised workshops for repairs and maintenance to ensure their own safety in the event of a serious accident. “Because we have well trained people, right equipment and the right tools, we are equipped and ready to perform repair and maintenance procedures as per the manufacturer’s standards” pointed out the Senior Accident Management Specialist from Daimler AG.
His impression on DIMO, the Authorised General Distributor for Mercedes-Benz in Sri Lanka was also expressed. He added, “DIMO 800 - Mercedes-Benz Centre of Excellence is one of a kind facility in the region. The center has achieved a score of 92% from the Mercedes-Benz body & paint assessment audit and is a state-of-the-art facility equipped to provide Mercedes-Benz Innovation, Support and Care of an international standard.The Equipment, Training Programs, On the job trainings, Business &Policy Management are all maintained at highest standards. My first impression on the service center is outstanding and I strongly recommend it to every Mercedes-Benz owner.The strong reputation of customer care, unmatched expertise and the service is mastered to meet the indomitable, spirited needs of a Mercedes-Benz.”
Andreas, further invited the Insurance Companies to partner with DIMO in order to enhance customer satisfaction. He added, “We request from insurance companies to have a close cooperation with us as we want to satisfy our customers and we know that insurance companies are also considerate and concerned about their customer satisfaction. We share the same customer and same interests and therefore we request all the Insurance Company partners to cooperate with us in giving the highest service standards possible in the country”.
Chairman & Managing Director of DIMO – Ranjith Pandithage, when addressing the gathering mentioned that repair quality ensuring customer safety is the utmost priority that leads DIMO forward. He further added that investments made to build a state-of-the-art facility and continuous training of staff is a result of the Company’s commitment to offer unparalleled service standards to our customers.
One of the participants of the event, Ajantha Ruman - LOLC General Insurance, shared his views on the event “Today I enhanced my knowledge about technology, safety of motor vehicles and why they should be repaired as per the manufacturer’s guidelines. Knowledge on such areas are important for me to instruct my customers and colleagues. It is important to choose correct accident repair facility within terms of the passenger safety and the durability of the vehicle. This event helped us to robust our relationship with DIMO and our customers.”
Another participant, Consultant, Amana Takaful, Fillician Peiris added “We gathered a wealth of knowledge about advanced vehicle safety features. Daimler and DIMO are known for quality and integrity. All the information shared is very informative and gave us a new perspective. This is possibly the first session of this nature ever held in the country and is crucial for our field. We now understand the importance of carrying out accident repairs as per the recommendations of the manufacturer and how it can impact on the safety of the passenger as well as the general public who use the roads.”
The conference enabled all the Insurance Companies and DIMO to jointly manage the challenges of Accident Management, improve the claims processing and provide convenience for all Mercedes-Benz owners in Sri Lanka and maintain the safety features of their vehicles.
DIMO has invested profoundly on ‘DIMO 800 – The Mercedes-Benz Centre of Excellence’ focusing on people development,tools & equipment, process management as per Mercedes-Benz guidelines in order to deliver unmatched repair quality & safety for customers.