A brainchild of the SriLankan Airlines’ Sri Lanka Sales team, the Travel Agents Portal was founded upon the significance that the airline places on travel agencies and their contribution to the travel and tourism trade.
The portal is an end-to-end solution designed and developed entirely in-house and optimized for user experience and mobile platforms.
The Covid epidemic has brought about various changes in the tourism industry and stressed the need to rely on constantly changing information, including regulations issued by local and international authorities.
Therefore, the Travel Agents Portal aims to present information from numerous sources on a single platform under five easily accessible sections: Promotions; Circulars; COVID-19 Restrictions; Policies & Procedures; and Product.
Jayantha Abeysinghe, Regional Manager Sri Lanka & Indian Ocean of SriLankan Airlines, who provided leadership to the project, expressing his views said, “Communication is key to managing any crisis. The time we invested in communicating with our trade partners on an hourly basis during the pandemic about travel restrictions and related queries paid off immensely, and made us appreciate the need for a comprehensive information system. The Travel Agents Portal would also help increase the efficacy of our team.”
Managing Director of Classic Travels, Sabry Bahaudeen, stated, “This is a very important and timely initiative implemented by the national carrier and it will help the industry immensely.”
The Chairman of Traveller Global, Rizmi Reyal, expressing his views said, “We are happy to see this product, which will solve many issues at various customer touchpoints and will ensure a smooth travel passage to passengers.”
Richard Nuttall, Chief Executive Officer of SriLankan Airlines commenting on this new initiative said, “SriLankan Airlines celebrated its longstanding partner travel agents by launching a Travel Agents Portal on the same day that they were recognized and awarded for their excellent work in the past year. The Travel Agents Portal would transform the way in which information is shared and consumed within our industry. Having access to complete information on demand is a must today, and the portal will enable travel agents to perform their duties more effectively, and in turn optimize the service for our passengers.”
Classic Travels was awarded the Diamond Award; 2nd Chance Travels with the Platinum Award; Metro Travels with the Gold Award; Crazy Jets with the Silver Award; and The Traveler Global with the Blue Award at the awards ceremony. The awards were presented by the Chief Executive Officer; Head of Worldwide Sales & Distribution; and Regional Manager Sri Lanka & Indian Ocean of SriLankan Airlines.