Jun 19, 2020

'Covid period' charge in electricity bill?

The Consumer Affairs Authority has been receiving complaints with regard to receiving power bills over the post with a questionable charge titled as 'Covid period'.
The charge has been included in bills dated from May 14 - June 12.
 
The 'Ravaya' newspaper says that when inquired from the Ceylon Electricity Board (CEB), the responding officials themselves were unsure as to why such a charge was added.
 
The news report further says that there are complaints citing that the CEB's charging method is confusing.
 
Although the spokesman at the Power and Energy Ministry has urged the public to approach their regional Electricity Engineer if there are any billing problems, no changes have been made to the bill itself but were urged to pay off the bills in installments as the power supply won't be interrupted.
 
(Source : Ravaya)
 

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