This status recognizes airlines that go above and beyond minimum standards required to rebuild traveller confidence and confirms commitment to the safety of both passengers and staff.
The Airline Passenger Experience Association (APEX) and SimpliFlying have teamed up to create this health safety standard for airlines, which aims to help the industry by giving airlines a proactive role in the resumption of global travel and in creating a common standard for Health Safety.
Chairman SriLankan Airlines Ashok Pathirage stated that “The latest recognition awarded to SriLankan Airlines based on an international independent safety audit, is a definitive indication that, with the adoption of the right health and safety measures such as detailed on-board safety, hygiene, and social distancing procedures at airports, compliance with the testing and entry requirements of local authorities, SriLankan Airlines stands tall in the aviation industry in its operations under trying conditions of a global pandemic and is a source of pride to Sri Lanka.” Pathirage further stated that “The Platinum Standard status is a timely accolade for SriLankan Airlines at a time when Sri Lanka’s borders are reopening for international travel and tourism.”
The CEO of SriLankan Airlines Vipula Gunatilleka said: “From the onset of the COVID-19 pandemic, we have introduced the most rigorous and stringent hygiene and sanitization procedures both on-board and on-the-ground that is on par with global aviation practices. As the national carrier, SriLankan is keen to lead the recovery of commercial airline operations and renew passenger confidence with passenger wellbeing as our priority.
The evaluation covered 58 touchpoints across the passenger journey and weightage assigned. The weightage and touchpoints are reviewed quarterly by a board consisting of medical experts and passenger experience executives from airlines.
The audit spans categories that include testing, tracing, on-the-ground procedures, in-flight measures, and even co-branded partnerships that further airline product safety integrity.
“SriLankan Airlines” incredible steps for COVID-19 customer safety have placed the airline as the highest-ranked in all of South Asia,” APEX CEO Dr. Joe Leader stated. “SriLankan’s expansive
customer-focused wellness work, both on-the-ground and in-the-air, surpass the gold-standard for customer safety and definitively met the standards for a Platinum-certified airline.”
SriLankan Airlines has been working closely with the Civil Aviation Authority of Sri Lanka, the GMOA – Government Medical Officers Association, and the Ministry of Health to make sure they follow safety guidelines recommended by the World Health organization (WHO).